A reseller usually provides the domain management portal (access.enom.com) to the domain owner to carry out basic domain management tasks except for renewal.

Your domain provider might have disabled some of the features shown on this page. Please find your domain provider and ask them for assistance.

• Resetting your password
• Transferring out
  • Unlocking your domain
  • Retrieving your EPP key/Authorization code
• Modifying your domain
  • Name servers
  • Host records(zone)
  • MX records
• Managing domain contact information

Resetting your password

If you registered your domain name through Google, you can find your password via the G Suite Admin console.

If your reseller has not given you access to the Domain Management Portal, you will not be able to log in.  Please contact your reseller for help in this case.  

1. Visit access.enom.com.
2. Supply your domain in the domain field. Leave the password field blank, and supply the code in the security image in the reCaptcha field. Once the reCaptcha has cleared, press Login.
   Note: Do not include the www when inputting your domain name.
   
   
3. An error message will appear near the top of the page. Press Click here. A password reset email will be sent to the email address listed as the registrant for the domain.
   

Transferring out

A domain transfer is a separate process from pointing your domain name to the website provider but may also be requested by the new provider.  It would be best to point the nameservers to your future provider before transfer so your website won't go down.

To transfer your domain's registration to another service provider, it will need to be unlocked, and you must obtain an EPP or Authorization key to provide to the new provider. The steps on how to complete these actions are applicable for domains registered via Google only.  For other domains, you would need to contact your domain provider. 

Note: Domains that have been registered for under 60 days are not eligible for transfer. There is no way to remove this restriction. 

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Unlocking your domain

These actions are applicable for domains registered via Google only.

1. Login to access.enom.com.
2. On the domain settings page under Registrar Lock, press Edit. Select the radial button to disable the lock, then click Save.
   
   

Retrieving your EPP key/Authorization code 

These actions are applicable for domains registered via Google only.

1. Login to access.ecnom.com.
2. Under General Settings, click the Email auth info to registrant. An email with your EPP key is sent to the registrant email.
   

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Modifying your domain

When connecting your domain to your website or email services, you will receive either nameservers, host records, or an MX record from your service provider.

Nameservers 

If you have custom name servers entered in this section, you can not modify any records for the domain in this portal.
Note: Nameserver changes take 24 to 48 hours to take effect. 

1. Login to access.ecnom.com.
2. Under the DNS Information section, select Edit. Input your nameservers and press Save.
   
   

Host records

Host records are given to you by your website provider and used to connect your domain name to the website you have built.
Note: Host record changes take about 15 minutes to take effect. 

1. Login to access.ecnom.com.
2. Under the Host Records section, select Edit. Input the information given to your by your website provider, press Save.
   

MX records

Your MX record connects your domain to the email service you have purchased. Your email service provider will give you the records you need to input on your domain.

1. Login to access.ecnom.com.
2. Under Email Settings, select Edit.
   
3. Select User MX record from the Select Service drop-down and input the values given to you by your email provider, then click Save.
   
   

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Managing domain contact information

You will then be able to edit your registrant, administrative, technical, and billing contacts. All fields on any of the contact information sections are required, excluding Fax number. Title/Role is a required field if Organization is supplied, and vice-versa. Otherwise, these are optional fields.  

When you modify the first name, last name, organization name, or email address for the registrant contact, a window will pop up asking if you want to enable a 60-day transfer lock. Make sure this is unchecked, so your domain is not locked for 60 days. 

Important: Once locked, the domain can be transferred for 60 days, and the lock can not be removed. 

Domains registered through Google will not have the 60-day transfer lock from the contact change.

1. Login to access.ecnom.com.
2. Select the Contact information tab.
   
3. Select Edit on the contact information you need to update. Once you have input the updated information, click Save.
   
   Note: If you make a change that requires verification, a notice will appear under the domain name.  The notice will remain there until the verification process times out or is canceled.